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CONTACT US:
HardLeatherz
1309 Main Street, Suite 1808
Dallas, TX 75202
Customer Service Is Available
Monday - Friday 9:00am - 5:00pm (Central Time)
Phone: 1-888-863-4956
Fax: (214) 760-9036
Email:
Info@HardLeatherz.com
Privacy Policy
We respect your privacy. Your can order with
confidence from HardLeatherz.com. None of our
customers information is stored or passed on in any
way.
Payment
Accept MasterCard, Visa, Discover, Diners Club
credit cards, PayPal direct from bank account,
checks and money orders (item shipped after
check/money order clears). We have a SSL secure
server to collect payment details. Items are shipped within 5-7
business days from receipt of payment. Thank you!
Returns and Exchanges
Please contact customer service for a Return
Authorization Number on all exchanges and returns.
Exchanges may be made at no charge. Returned items
will occur a 15% restocking fee. Items must be
returned for exchange within 7 days of receipt, with
NO damage, and in original packaging
with original tags. Please email me prior to
exchange. Returns for refunds must be made
with in 30 days the items receipt with NO damage,
and in original packaging
with original tags and have an RA#. (Please note that you must first e-mail
us or call us for a return authorization
number).
Frequently asked
Questions
How long will it take to
receive my order?
We ship all orders in 5-7 business days of receiving
your order. On average most domestic orders take 3-5
business days for delivery.
If you want to receive your order in time for
Christmas, make your purchase by December 16th
before midnight Central Standard Time. Please
contact prior to purchase to confirm availability.
What shipping method do you
use?
We use UPS, Fed Ex, and USPS.
Do you have a minimum order
amount?
No, there is no minimum order.
Merchandise Total Shipping and
Handling Charge (domestic orders only)
Shipping costs are based on weight of package and
vary by order. Please note, leather items are
heavy to ship.
Do you ship internationally?
Yes. Orders sent internationally via USPS Air Parcel
Post or Global Priority usually take an extra 5-10
days for delivery. (HardLeatherz is not responsible
for duties, brokerage fees or any additional charges
incurred during shipment.) All orders going to
Hawaii, Alaska, Puerto Rico and all International
orders will have shipping totals determined by your
location. We will update you within 48 hours of your
order with the updated total.
Can I make a purchase by
phone, mail, or fax?
Yes. You may call to place an order over the phone
at (888) 863-4956 - 9:00 a.m. -
5:00 p.m. (Central Standard Time). We also offer a
printable mail in or faxable order form.
You can
click here for a copy of the form, then print it
out. Our 24 hour fax number is (214) 760-9036.
Do you charge Sales Tax?
Internet businesses are required to charge sales tax
for the state that they are located. Since we are
located in Texas, we are required by law to charge
sales tax for all orders shipped to Texas. Sales tax
does not apply to other states or international
orders.
Do you have a catalog you
could mail?
No - Because we are continually updating our website
with new products we are not able to supply a
printed catalog.
Is your website secure?
Yes, we have a Thawte security certificate which uses
128 bit encrypted Secured Socket Layer (SSL)
technology to ensure the security of your on-line
purchase.
Do you sell wholesale?
Yes. Please inquire about our wholesale program by
clicking here.
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